FAQs
CLEAR ANSWERS, LESS GUESSWORK
Everything you need before the lights arrive.
Find practical guidance for delivery, tracking, payment, returns, product setup and support.
What shipping methods are available?
We offer free shipping on orders over $60. Orders under $60 have a $20 shipping fee. Standard shipping uses DPD for most normal-size products (about 2 weeks), expedited express for eligible small pieces (1–2 weeks), and EMS for large but light products (2–4 weeks). Fast shipping by UPS or DHL is available only to Norway, Iceland and Cyprus at $114 per piece.
When will my order arrive?
Preparation usually takes 1–2 weeks, followed by carrier transit. The exact estimate depends on product size, destination and flight schedules. Once dispatched, we email a tracking number. You can also email [email protected] for a status check.
Where do you ship?
Check our Shipping Policy for destination availability and delivery conditions. Email [email protected] with the product link and destination if you need clarification before ordering.
What payment methods do you accept?
Coloway currently accepts PayPal. Your final order total, including applicable shipping charges and taxes, is shown at checkout before payment.
Can I cancel or return an order?
Read the Refund & Return Policy for cancellation and return conditions, deadlines and costs. To request help, email [email protected] with your order number.
How do I choose the right product?
Start with the job: ambient light for atmosphere, bulbs or reading lights for daily tasks, neon for a decorative statement, and LED signs or scoreboards for messages people need to read quickly. If you are unsure, email us with your space, preferred size and budget.
How do I install or set up a product?
Check the product page for listed dimensions, voltage, connections and setup information. If a detail you need is not listed, email [email protected] with the product link before ordering.
Can I order for a business or event?
Yes. Coloway products can support storefronts, hospitality spaces, offices, events and team displays. For multiple pieces or a custom display plan, contact us before ordering so we can review sizing, timing and shipping.
What should I do if an item arrives damaged?
Keep the packaging and take clear photos of the parcel, label and product. Email [email protected] as soon as possible with your order number. We will review the case and guide you through the next step.
How can I contact Coloway?
Email [email protected] Monday–Friday, 9:00 AM–6:00 PM (GMT+8). Include your order number, destination or product link when relevant so we can answer faster.
Still deciding? We can help.
Send us your room, message or delivery question and our team will point you to the right Coloway product.